UDC ID "Not Available" Error

UDC ID "not available" error when users try to log into myGateway - Self-Service/Ducktrax and other student information system applications.

When users receive the “UDC ID not available” message, this is usually due to a web caching issue.

• Instruct the users to use a “Private/Incognito” web page.
• If this does not solve the issue, there is a problem with the user's Banner account not matching the Active Directory account  --  and create a TDX ticket and assign it to “ITS – Application Support”.
• Please include the user’s Banner ID/Student ID and their email address.