Body
Shared emails are mailboxes utilized by departments to consolidate and collaborate on communications between departments and external groups
Required Information
In order to request the creation of a shared email, the following requirements must be met:
- The request must come from the department head of the relevant department; no other user may request the creation.
- There must not be a previously existing shared mailbox for the department.
- The request must be placed under the Shared Mailbox request type and Create mailbox should be selected.
- All fields in the request should be filled in, with a special emphasis on the Mailbox Display Name and Shared Mailbox Email Address.
Marketing & Communications hold the final say on both the display name and email address of the shared mailbox in order to provide a consistent user experience.
Mailbox Creation
Once the ticket has been placed, a work flow will automatically reassign the ticket to Marketing & Communications for their approval. Once any necessary changes have been made and they approve the creation, the ticket will automatically be sent to ITS - Server Support and the mailbox will be created.