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Supervisors have the ability to modify Call Center business hours for their assigned call queue from the Finesse Dashboard.*
- From the Finesse Dashboard, select the Advanced Capabilities tab
- Select Manage Calendar from the list of available calendars
- Configure your Fixed Business Hours, or your Custom Business Days
- Select Save when you are done
*Supervisors will need to be issued this permission. Please contact the Service Desk and open a ticket to request this permission.