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Identifying Issues
Common issues related to Business Title, Department, or Phone Number may include:
- Incorrect business title listed for an employee
- Incorrect personal title of Dr.
- Wrong department affiliation
- Missing or incorrect phone number information
- Incorrect Name information
Steps to Address Issues
- For Business Title or Department Related Issues:
These fields feed directly out of Workday as IT and Web Services have no control over Title and Department location.
- Contact People and Culture:
- For any issues related to Business Title or Department, the designated point of contact is the People and Culture department.
- Reach out to People and Culture through the following methods:
- Email: Employeeservices@tarleton.edu
- Phone: (254) 968-9128
- Provide Necessary Details:
- When contacting People and Culture, ensure you provide all relevant details to expedite the resolution process. This may include:
- Employee’s full name
- Current incorrect information (Business Title or Department)
- Correct information that needs to be updated
- Any supporting documents or references
- For issues related to a users title of Dr.
This field feeds directly out of Workday as IT and Web Services have no personal information for an individuals education.
- Your education level is a section in workday under your profile, and must be changed on your profile.
- The only individuals that will receive a personal title of Dr. are individuals who have their education set to "Doctorate" or "Special Professional"
- For Phone Number Related Issues:
- Submit a Ticket:
- For any issues related to phone numbers, please submit a ticket through the following link: Phone Services
- Provide Necessary Details:
- When submitting the ticket, ensure you provide all relevant details to expedite the resolution process. This may include:
- Employee’s full name
- Current incorrect phone number
- Correct phone number that needs to be updated
- Any supporting documents or references
- Follow-Up:
- After submitting your ticket, keep track of the follow-up actions. If you do not receive a response within a reasonable time frame (typically 3-5 business days), check the status of your ticket through the provided link or contact the support team.
- For Name Related Issues:
- Submit a Ticket:
- For any issues related a users name, please submit a ticket through the following link: Name Change
- Provide Necessary Details:
- When submitting the ticket, ensure you provide all relevant details to expedite the resolution process. This may include:
- User name
- Incorrect Name(Whether it be first or last)
- Correct name
- Follow-Up:
- After submitting your ticket, keep track of the follow-up actions. If you do not receive a response within a reasonable time frame (typically 3-5 business days), check the status of your ticket through the provided link or contact the support team.+
- For T-BOX related issues:
- Contact Web Services:
- For any issues related to T Box, the designated point of contact is the Web Services department.
- Reach out to Web Services through the following methods:
- Email: WebMaster@tarleton.edu