Student Account Deletion: What To Do If You Receive This Email

This article explains why students receive the Student Account Deletion email and what actions they can take in response. Students are automatically placed on a deletion list after a long semester without active enrollment. This guide outlines the three options available to students: registering for the next semester, reapplying to the university, or requesting an exception through a support ticket.

Table of Contents

• Why do students receive this email?
• What can the student do?

Why do students receive this email?

Students receive this email when they haven't been actively attending classes for a long semester. It is an automated list and process.

What can the student do?

1. Register for the next semester
   • INTENT to register does not automatically exclude them from the list and is not grounds for an exception
   • Once registered, they'll be placed in a group that excludes them from the list
2. Reapply to the university
   • If the student is not able / willing to apply for the next semester, then they will simply need to reapply to the university when they come back for classes
   • Once they reapply, their account will be reinstated
   • Be sure to communicate that there is no guarantee their stored information will be saved – we recommend they gather whatever it is they need and store it in a different location before their account is deleted
3. Ask for an exception
   • If the student is not formally taking classes, but rather is part of Tarleton as part of a program or specific class, please do the following:
   • Create a ticket under 'Account Assistance'
   • Label it 'Account Deletion Exception Request'
   • Fill in the student's information and be sure to include their email address if they do not show up in TDX as a requestor
   • Include their reasoning for why they will still need access to their account despite not registering for the next semester
   • Reassign the ticket to Server Support