How to: Add Shared Email to Outlook

This guide will help you add an Organizational Mailbox (aka Shared Mailbox) created for use by your department to Outlook.

Prerequisites

• Your Tarleton account has been granted permission to access the departmental email.
  • If you are needing access to a shared mailbox, please complete the Shared Mailbox request.
• Know the name of the mailbox.
• On a Tarleton computer connected to the university network.

Jump to instructions for:

Windows PC | Mac

Windows PC

Department-Wide Organizational Mailbox (OMB)

An OMB is created by the ITS server team and is used by a group or department. This is the preferred shared mailbox system.

1. Once you've confirmed you've been added as a member of the shared mailbox, close and restart Outlook.
2. The shared mailbox should automatically display in the Folder pane.

What if it didn't work?

• After the admin adds you to the shared mailbox, it may take a few minutes before it appears. Wait a bit longer, and then close and restart Outlook again.
• The shared mailbox will appear in the Folder pane beneath all of your account items. Collapse your account to see all mailboxes that are available.
• If it still doesn't appear, then continue with these steps. If those don't work, please submit a request for Email Support.

Classic Outlook

1. Click on File in Outlook.
2. Select Account Settings > Account Settings.
3. Select the Email tab.
4. Make sure your account is selected, then click Change.
5. Click More Settings > Advanced > Add.
6. Type in the shared email address.
7. Click OK > OK.
8. Click Next > Finish > Close.

New Outlook or Outlook on the Web

1. Select Mail in the far left column.
2. In the Folder pane, right-click on your account.
3. Select Add shared folder or mailbox.
4. Type in the shared email address.
5. Click Add.

Mac

Department-Wide Organizational Mailbox (OMB)

An OMB is created by the ITS server team and is used by a group or department. This is the preferred shared mailbox system.

1. Click on File in the top menu bar.
2. Select Open > Shared Mailbox.
3. Type in the shared email address.
4. Select the mailbox you want, then click Add.
5. If you receive a permission pop-up, click Allow, and your mailbox should be added.

Shared Mailbox from another person

This is a new mailbox created by a colleague who wants to share it with you.

1. Click on Tools in the top menu bar.
2. Click Accounts.
3. Select your user account.
4. Click Delegates & Sharing.
5. Click the Shared With Me tab.
6. Click the “+” button.
7. Type in the shared email address.
8. Select the account you want, then click Add.
9. If you receive a permission pop-up, click Allow, and the shared mailbox should be added.

If you have trouble setting up your email, please submit a request for Email Support.