Shared emails are mailboxes utilized by departments to consolidate and collaborate on communications between departments and external groups
Required Information
In order to request the deletion of a shared email, the following requirements must be met:
- The request must come from the department head of the relevant department; no other user may request the deletion.
- The request must be placed under the Shared Mailbox request type and Delete mailbox should be selected.
- All fields in the request should be filled in.
Marketing & Communications hold the final say on the deletion of the shared mailbox in order to provide a consistent user experience.
Mailbox Deletion
Once the ticket has been placed, a work flow will automatically reassign the ticket to Marketing & Communications for their approval. Once any necessary changes have been made and they approve the deletion, the ticket will automatically be sent to ITS - Server Support and the mailbox will be deleted.