Shared Email Deletion

Shared emails are mailboxes utilized by departments to consolidate and collaborate on communications between departments and external groups

Required Information

In order to request the deletion of a shared email, the following requirements must be met:

1. The request must come from the department head of the relevant department; no other user may request the deletion.
2. The request must be placed under the Shared Mailbox request type and Delete mailbox should be selected.
3. All fields in the request should be filled in.

Mailbox Deletion

Once the ticket has been placed, a work flow will automatically reassign the ticket to Marketing & Communications for their approval. Once any necessary changes have been made and they approve the deletion, the ticket will automatically be sent to ITS - Server Support and the mailbox will be deleted.