Knowledge Base

Categories (12)

Getting Started with the ITS Service Desk

Guides for using the Knowledge Base, Service Catalog, etc. on the site and articles linking to popular resources for students, faculty, and staff.

Accounts & Access

Articles related to student account activation, self-service password management, and account requests.

Administrative Applications

Articles relating to myGateway, Banner, and Code Purple.

Communication & Collaboration

Support articles related to phones, fax, and collaboration tools. Includes Zoom, Jabber and Teams.

Computers & Devices

Articles related to Tarleton computers, printers, and other equipment.

Email & Calendar

Articles related to email and calendar. Includes Outlook

Files & Storage

Articles related to file storage, T: drives, departmental drives, and backups

Information Security

Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, backups, malware, and Information Security Training

Instructional Technology

Articles related to the Learning Management Systems (Canvas), classroom technology, and computer labs


Articles related to installing and troubleshooting software

Wireless, Network, & Internet Access

Articles related to wireless/wired network access, VPN, and network connectivity

Articles (5)