Knowledge Base

Categories (11)

Getting Started with the ITS Service Desk

Guides for using the Knowledge Base, Service Catalog, etc. on the services.tarleton.edu site and articles linking to popular resources for students, faculty, and staff.
Expand

Accounts & Access

Articles related to student account activation, self-service password management, and account requests.
Expand

Administrative Applications

Articles relating to myGateway, Banner, and Code Purple.
Expand

Communication & Collaboration

Support articles related to phones, fax, and collaboration tools. Includes Zoom, Jabber and Teams.
Expand

Computers & Devices

Articles related to Tarleton computers, printers, and other equipment.
Expand

Email & Calendar

Articles related to email and calendar. Includes Outlook
Expand

Files & Storage

Articles related to file storage, T: drives, departmental drives, and backups
Expand

Information Security

Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, backups, malware, and Information Security Training
Expand

Instructional Technology

Articles related to the Learning Management Systems (Canvas), classroom technology, and computer labs
Expand

Software

Articles related to installing and troubleshooting software
Expand

Wireless, Network, & Internet Access

Articles related to wireless/wired network access, VPN, and network connectivity
Expand

Articles (6)

Pinned Article Contact the ITS Service Desk

Have a suggestion for a Knowledge Base article?

Popular Resources for Faculty and Staff

Popular Resources for Students

Report an Issue - Quick Links

Resource Guide for New Phone