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Knowledge Base
Categories (12)
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Getting Started with the ITS Service Desk
Guides for using the Knowledge Base, Service Catalog, etc. on the services.tarleton.edu site and articles linking to popular resources for students, faculty, and staff.
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Accounts & Access
Articles related to student account activation, self-service password management, and account requests.
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Administrative Applications
Articles relating to myGateway, Banner, and Code Purple.
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Communication & Collaboration
Support articles related to phones, fax, and collaboration tools. Includes Zoom, Jabber and Teams.
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Computers & Devices
Articles related to Tarleton computers, printers, and other equipment.
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Email & Calendar
Articles related to email and calendar. Includes Outlook
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Files & Storage
Articles related to file storage, T: drives, departmental drives, and backups
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Information Security
Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, backups, malware, and Information Security Training
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Instructional Technology
Articles related to the Learning Management Systems (Canvas), classroom technology, and computer labs
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Software
Articles related to installing and troubleshooting software
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Wireless, Network, & Internet Access
Articles related to wireless/wired network access, VPN, and network connectivity
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Tarleton Today
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Articles (5)
Pinned Article
Contact the ITS Service Desk
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Popular Resources for Faculty and Staff
Popular Resources for Students
Report an Issue - Quick Links
Popular Articles
myGateway login
Microsoft Authenticator App Opt-In
Self-Service Password Management
Microsoft Office and Office 365
How do I use the Service Catalog to submit a service request, report an issue, or submit a ticket?
Recent Articles
Tarleton Virtual Desktop Infrastructure (VDI) - VMWare Horizon
Setup Tarleton email on iPhone native Mail app
Setup your Multi-Factor Authentication
How to: Install FortiNet VPN for Mac
Troubleshooting Microphones on Dell PCs
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