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This article covers troubleshooting steps for the "Canvas Account Not Located" error in Canvas. It is intended for students, faculty, staff, and support teams. If you or someone you are assisting receives this message, work through the steps below in order.

Canvas accounts are separate from your Tarleton NTNET account and are created through different processes depending on your role. This article explains how Canvas accounts are created for faculty, students, staff, and contractors, so you know what to expect or what steps to take.

Canvas is Tarleton State University's learning management system. This article explains what accounts are required to log in to Canvas and how to request access if you do not yet have one.

Temporary Canvas accounts are issued to incoming Tarleton faculty who need early access to Canvas before their permanent Tarleton account is active. This article walks through the correct login process using a firstname.lastname_temporary account. If login issues persist, instructions for reaching the Canvas support team are also provided.

How to install and use the Respondus Lockdown Browser

Needing basics on how to use Zoom within Canvas? There are steps on how to add Zoom on the course menu, how to add a Zoom link using the automation, and how to add an alternate host.

Instructions for logging into Tarleton's Canvas system.

The Course Favorite list controls what classes show up on the Canvas dashboard

Content can be moved between development shells and real courses.

For courses that are using the Zoom module integration that automatically records class sessions and stores that for future use.

This documentation is for instructors who need to add additional attempts or time to a quiz in Canvas.