The purpose of this service is to request support for an existing Managed Print device used by an individual or shared by a group of users.
Use this request if you are experiencing issues such as:
- Printer, copier, or multi-function device not responding
- Paper jams, error codes, or poor print quality
- Scanning, faxing, or secure print features not functioning
- Device supplies (such as toner already installed) not working correctly
Requests submitted here are routed directly to the Managed Print support team for troubleshooting and resolution. For new device setup or supply ordering, please use the appropriate Managed Print request forms.