This guide will walk you through using the Self-Service Password Reset systems to resolve issues with accessing your Tarleton NTNET account, or if you just need to change your password.
Select Your Self-Service Password Reset Need
There are two primary ways to use the Self-Service Password Reset system. Please follow the link below that best describes your situation to resolve your account access and password management issue.
I forgot my password or I need to unlock my account - Use this option if you've forgotten your password, your password isn't working, or you are getting an account locked response when trying to login.
This will provide two options:
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I forgot my password. This option should be used when you have forgotten your password, or your password isn't working.
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For a step-by-step guide on how to reset a forgotten password, click here.
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I know my password, but still can't sign in. This option is if you have tried signing in with an incorrect password too many times.
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This can happen after changing a password and not "forgetting" your password on your signed in applications or settings.
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For a step-by-step guide on how to unlock your account, click here.
If the issue is with logging into your Tarleton computer, first try to log into
https://office.com on another device to make sure the issue is with your account and not the computer.
I know my password and want to reset it - Use this option to change your current password when you are not having an account log in issue.
For a step-by-step guide on how to change your password, click here.
All Tarleton accounts must change their password once a year. Or you may want to change it due to a security incident or another need.
More Information Required Prompt
In support of the self-service password reset option, Tarleton faculty, staff, and students must provide alternate contact options when prompted. This is typically a personal smartphone number but can also be your Tarleton office phone number. You may see a message when logging in to various Tarleton systems:
“More information required – Your organization needs more information to keep your account secure”
This message is authentic and requires action to secure your account. As you proceed through the “More information required” prompt, you will be asked to provide contact information. This will help you regain access to your account in the event of a forgotten password.
This contact information must be confirmed every 365 days.
For additional assistance, please contact the Service Desk.