UDC ID "Not Available" Error

Tags udcid error

When users receive the “UDC ID not available” message, this is usually due to a web caching issue.

  • Instruct the users to use a “Private/Incognito” web page.
  • If this does not solve the issue, there is a problem with the user's Banner account not matching the Active Directory account  --  and create a TDX ticket and assign it to “ITS – Application Support”.
  • Please include the user’s Banner ID/Student ID and their email address.
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