Shared Email Creation

Shared emails are mailboxes utilized by departments to consolidate and collaborate on communications between departments and external groups

Required Information

In order to request the creation of a shared email, the following requirements must be met:

1. The request must come from the department head of the relevant department; no other user may request the creation.
2. There must not be a previously existing shared mailbox for the department.
3. The request must be placed under the Shared Mailbox request type and Create mailbox should be selected.
4. All fields in the request should be filled in, with a special emphasis on the Mailbox Display Name and Shared Mailbox Email Address. 

Mailbox Creation

Once the ticket has been placed, a work flow will automatically reassign the ticket to Marketing & Communications for their approval. Once any necessary changes have been made and they approve the creation, the ticket will automatically be sent to ITS - Server Support and the mailbox will be created.