Shared emails are mailboxes utilized by departments to consolidate and collaborate on communications between departments and external groups
Required Information
In order to request the creation of a shared email, the following requirements must be met:
- The request must come from a supervisor of the user that has already previously been granted access to the shared mailbox.
- The request must be placed under the Shared Mailbox request type and Edit mailbox permissions should be selected.
- All fields in the request should be filled in. Mailbox Type of Permissions, Shared Mailbox Email Address, and the full email address of each user that needs access MUST be filled in or the request will be denied.
Marketing & Communications hold the final say on whether a user will be granted access to a shared mailbox even if the employee's supervisor believes they should have access.
Mailbox Permissions
Once the ticket has been placed, a work flow will automatically reassign the ticket to Marketing & Communications for their approval. Once any necessary changes have been made and they approve the request, the ticket will automatically be sent to ITS - Server Support and the user will be granted access.