Shared Mailbox on the Outlook Web Version

Adding the shared email

  1. Sign into Office 365 and choose the Outlook option 
  2. Right-click your primary mailbox in the navigation pane and then choose 'Add shared folder'
  3. Type the shared email address and click 'Add'
  4. The shared mailbox folder should display in your folder list
  5. All emails sent to the shared email address will show up in this folder

 

Sending an email using the shared mailbox

  1. Click 'New'.
  2. Click on the ellipses '...'
  3. Choose 'Show From'.
  4. Type the shared email address manually.
  5. Right-click and remove your own address.
  6. Type and select the shared address.
  7. Finish typing your message and click 'Send'.
  8. From now on, whenever you want to send an email from the shared mailbox, it will be available in the 'From' drop-down list.
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