Modify Call Center Schedules

Supervisors have the ability to modify Call Center business hours for their assigned call queue from the Finesse Dashboard.*

  1. From the Finesse Dashboard, select the Advanced Capabilities tabUploaded Image (Thumbnail)
  2. Select Manage Calendar from the list of available calendarsUploaded Image (Thumbnail)
  3. Configure your Fixed Business Hours, or your Custom Business DaysUploaded Image (Thumbnail)
  4. Select Save when you are done

*Supervisors will need to be issued this permission. Please contact the Service Desk and open a ticket to request this permission.

Details

Article ID: 11539
Created
Tue 3/12/24 1:50 PM
Modified
Thu 3/14/24 9:24 AM

Related Services / Offerings (1)

Call Center System
Request support for Cisco Finesse Call Center services including adding or removing users to the call center, issues with the call center, and updating users on the call center.