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Identifying Issues
Common issues related to Business Title, Department, or Phone Number may include:
Incorrect business title listed for an employee
Incorrect personal title of Dr.
Wrong department affiliation
Missing or incorrect phone number information
Incorrect Name information
Steps to Address Issues
For Business Title or Department Related Issues:
These fields feed directly out of Workday as IT and Web Services have no control over Title and Department location.
Contact People and Culture:
For any issues related to Business Title or Department, the designated point of contact is the People and Culture department.
Reach out to People and Culture through the following methods:
Email:
Employeeservices@tarleton.edu
Phone:
(254) 968-9128
Provide Necessary Details:
When contacting People and Culture, ensure you provide all relevant details to expedite the resolution process. This may include:
Employee’s full name
Current incorrect information (Business Title or Department)
Correct information that needs to be updated
Any supporting documents or references
For issues related to a users title of Dr.
This field feeds directly out of Workday as IT and Web Services have no personal information for an individuals education.
Your education level is a section in workday under your profile, and must be changed on your profile.
The only individuals that will receive a personal title of Dr. are individuals who have their education set to "Doctorate" or "Special Professional"
For Phone Number Related Issues:
Submit a Ticket:
For any issues related to phone numbers, please submit a ticket through the following link:
Phone Services
https://services.tarleton.edu/TDClient/57/Portal/Requests/ServiceDet?ID=902
Provide Necessary Details:
When submitting the ticket, ensure you provide all relevant details to expedite the resolution process. This may include:
Employee’s full name
Current incorrect phone number
Correct phone number that needs to be updated
Any supporting documents or references
Follow-Up:
After submitting your ticket, keep track of the follow-up actions. If you do not receive a response within a reasonable time frame (typically 3-5 business days), check the status of your ticket through the provided link or contact the support team.
For Name Related Issues:
Submit a Ticket:
For any issues related a users name, please submit a ticket through the following link:
Name Change
https://services.tarleton.edu/TDClient/57/Portal/Requests/ServiceDet?ID=7717
Provide Necessary Details:
When submitting the ticket, ensure you provide all relevant details to expedite the resolution process. This may include:
User name
Incorrect Name(Whether it be first or last)
Correct name
Follow-Up:
After submitting your ticket, keep track of the follow-up actions. If you do not receive a response within a reasonable time frame (typically 3-5 business days), check the status of your ticket through the provided link or contact the support team.+
For T-BOX related issues:
Contact Web Services:
For any issues related to T Box, the designated point of contact is the Web Services department.
Reach out to Web Services through the following methods:
Email:
WebMaster@tarleton.edu
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Details
Article ID:
13645
Created
Thu 7/11/24 9:30 AM
Modified
Tue 8/13/24 1:44 PM
Related Services / Offerings (1)
Employee Name Change
Request assistance with changing your Name, Email address, or Salutation.
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Check out this article I found in the Service Desk knowledge base.<br /><br /><a href="https://services.tarleton.edu/TDClient/57/Portal/KB/ArticleDet?ID=13645">https://services.tarleton.edu/TDClient/57/Portal/KB/ArticleDet?ID=13645</a><br /><br />A-Z Directory Changes