A-Z Directory Changes

Identifying Issues

Common issues related to Business Title, Department, or Phone Number may include:

• Incorrect business title listed for an employee
• Incorrect personal title of Dr.
• Wrong department affiliation
• Missing or incorrect phone number information
• Incorrect Name information

Steps to Address Issues
 

1. For Business Title or Department Related Issues:
   These fields feed directly out of Workday as IT and Web Services have no control over Title and Department location.
   • Contact People and Culture:
     • For any issues related to Business Title or Department, the designated point of contact is the People and Culture department.
     • Reach out to People and Culture through the following methods:
       • Email: Employeeservices@tarleton.edu
       • Phone: (254) 968-9128
   • Provide Necessary Details:
     • When contacting People and Culture, ensure you provide all relevant details to expedite the resolution process. This may include:
       • Employee’s full name
       • Current incorrect information (Business Title or Department)
       • Correct information that needs to be updated
       • Any supporting documents or references
2. For issues related to a users title of Dr.
   This field feeds directly out of Workday as IT and Web Services have no personal information for an individuals education.
   • Your education level is a section in workday under your profile, and must be changed on your profile.
     • The only individuals that will receive a personal title of Dr. are individuals who have their education set to "Doctorate" or "Special Professional"
3. For Phone Number Related Issues:
   • Submit a Ticket:
     • For any issues related to phone numbers, please submit a ticket through the following link: Phone Services
       • https://services.tarleton.edu/TDClient/57/Portal/Requests/ServiceDet?ID=902
   • Provide Necessary Details:
     • When submitting the ticket, ensure you provide all relevant details to expedite the resolution process. This may include:
       • Employee’s full name
       • Current incorrect phone number
       • Correct phone number that needs to be updated
       • Any supporting documents or references
   • Follow-Up:
     • After submitting your ticket, keep track of the follow-up actions. If you do not receive a response within a reasonable time frame (typically 3-5 business days), check the status of your ticket through the provided link or contact the support team.
        
4. For Name Related Issues:
   • Submit a Ticket:
     • For any issues related a users name, please submit a ticket through the following link: Name Change
       • https://services.tarleton.edu/TDClient/57/Portal/Requests/ServiceDet?ID=7717
   • Provide Necessary Details:
     • When submitting the ticket, ensure you provide all relevant details to expedite the resolution process. This may include:
       • User name
       • Incorrect Name(Whether it be first or last)
       • Correct name
   • Follow-Up:
     • After submitting your ticket, keep track of the follow-up actions. If you do not receive a response within a reasonable time frame (typically 3-5 business days), check the status of your ticket through the provided link or contact the support team.+
5. For T-BOX related issues:
   • Contact Web Services:
     • For any issues related to T Box, the designated point of contact is the Web Services department.
     • Reach out to Web Services through the following methods:
       • Email: WebMaster@tarleton.edu