This guide will show you how to selectively forward calls to your office phone based on various criteria such as time, phone type, or specific numbers.
You can forward calls using one or more of these selective options:
- Time/days
- Type of phone number (internal, external)
- Specific phone numbers
To forward all calls, it is simpler to follow the Forward All Calls guide.
Forward Selective Calls
Navigate to https://user.webex.com/
Log in with your Tarleton email address and password as prompted.
Click "Settings"
Click "Calling"
Click "Call settings"
Scroll down to "Selectively forward calls"
Turn on "Selectively forward calls"
Enter the phone number you wish to forward calls to.
Optionally, you can turn on a ring reminder on your office phone. This will do a special ringtone on incoming calls to remind you that certain calls are being forwarded.
Click "Apply schedule"
Click Schedule to change it from "Every Day All Day" to a schedule you've created.
To use a custom schedule, you must create it before setting up selectively forward calls. See the
Add Schedules in Webex guide for more details.
Select your custom schedule or leave it on "Every Day All Day"
Click "Calls from" to filter which calls you want to forward.
Select your "Calls from" option:
- "Any phone number" = Forward all calls
- "Any internal phone number" = Forward calls from Tarleton phones
- "Any external phone number" = Forward calls from non-Tarleton phones
- "Select phone numbers" = Specify which phone numbers you wish to forward
If entering multiple specific phone numbers, click "Add number" after each entry.
Select whether this schedule is to forward or not, then click "Apply"
You can pinpoint your forwarding filters by creating multiple schedules using the same time period, but different "Calls from" options. Set up a "Don't forward" group to catch phone numbers which slip through that you do not want to be notified about.
Once a schedule has been added, it'll be listed under either "Forward" or "Don't forward"
Turn Off Selective Call Forwarding
Log into https://user.webex.com/ again and go to Settings > Calling > Call settings > Selectively forward calls
Turn off "Selectively forward calls"
To edit or delete a schedule, click "More options"
Then click "Edit" or "Delete"
If you delete all schedules, then "Selectively forward calls" will automatically be switched off.