Webex Mobile App

This guide offers a walk through for using the Webex mobile app on your iPhone, iPad, or Android device.

The Webex mobile app allows you to control your office phone from your smartphone or tablet. Look up names and numbers, check voicemail, and place or receive calls using your device's audio input/output.

You can also use the Webex mobile app when away from your office, giving you soft phone functionality and allowing you to make and receive calls using your Tarleton office number while using your smartphone.

Install Webex App | Calling | Messaging | Meetings | Search | Settings

Installing Webex Mobile App

Download the App

The Webex app is a free download.

Apple App Store - https://apps.apple.com/us/app/webex/id833967564

Google Play Store - https://play.google.com/store/apps/details?id=com.cisco.wx2.android

Or go to https://www.webex.com/downloads.html on your device, and it should point you to the appropriate app store link.

Install the Webex app to your device.

First Time Sign In

After opening the Webex app, click Sign In.

Enter your Tarleton email address and log in with your Tarleton credentials.

Allow Webex to have access to your device's microphone.

Allow Webex to send you notifications (otherwise you won't be notified of incoming calls).

(iPhone) Allow access to your device's call blocking and identification service to see who is calling.

• Tab Open Settings on the prompt. Or go to Settings > Apps > Phone > Call Blocking & Identification.
• Enable Webex under Call Identification. 

Acknowledge the emergency calling notification:

• Calls to 911 using Webex will register your location as in your Tarleton office.
• When calling 911 with your smartphone, use the regular phone app for more accurate location data.

Calling

The Calling tab is where you'll find the soft phone functions.

Recents

It'll default to a list of recent calls.

Tap on the blue phone icon to the right of any phone listing to call it.

Contacts

This will be empty and does not tie in with your Outlook contact. To look up Tarleton personnel, use the Search tab along the bottom.

Voicemail

See any new or old voicemails, play them back, or delete them.

Dialpad

Tap on the dialpad icon near the upper right.

Manually enter any phone number you like. You do not need to enter "8" for an outside line.

Messaging

You can direct message other Webex users, but they must have the Webex app installed on their device.

• Direct - Direct messages, private
• Spaces - Group chat
• Public - All spaces and direct messages
• Team - A large group

Tap the + icon in the upper right corner to create a new direct message, space, or team.

Tap the more options icon also in the upper right corner for many more options to organize your messages.

Meetings

Meetings will sync with your Outlook calendar. It is intended for use with meetings involve phone calls, so most Tarleton employees will not use this part of the app.

Search

Use the Search function to find call logs, messages, and meetings in Webex. You can also search for contacts in Webex or the Tarleton directory by entering a name.

Profile & Preferences

Tap on your profile icon in the upper left corner to go into Profile & Preferences.

Availability

• Busy - Lets other Webex app users know you're busy.
• Do not disturb - Disables all incoming call notifications and stops callers from accessing your voicemail. Callers receive a busy signal.
• Away - Set a greeting and then route calls to either voicemail or another number.
• Manage quiet hours - Set a schedule to automatically mute calls and messages.

Set a Status

Your status will only be visible to other Webex app users and does not tie into Outlook.

Profile

Automatically populated from Workday. Tap the Edit button to change your profile picture only.

Settings

Go through settings to configure the app as you like. One recommended change:

• General > Landing screen > Change to Calling - This will open the app to the Calling section on first launch.