Popular Services

Request assistance with DuckTrax


Services related to requesting the creation of a shared mailbox, delete a mailbox, or edit access to an existing mailbox.


Request computer assistance or report an issue including not turning on, off-domain, security trust relationship, computer running slow, computer crash, blurry monitor, applications crashing, etc.


Services related to office printing including new devices (including leased multifunction copiers), scan to email, moving devices, or device support.


Request assistance with login or password issues


Services and issues related to Degree Works


Order supplies for a Managed Print device. Use this option to request paper, toner, or staples for printers, copiers, or multi-function devices.


Use this service if a student needs accommodation(s).


Request assistance with office phone including add a phone, add or update additional lines, updating contact information for current employee at an existing location, device not working, device hardware or feature changes, or remove a phone.


Services related to various Tarleton issued user accounts including requesting a student worker account or vendor account.


Request Banner access for faculty, staff and student workers.


Request a Tarleton Qualtrics Account


Services related to adjunct, faculty, graduate assistant, staff, student worker, temporary or casual staff, vendor and other account suspension or disabling.


Request access to an existing department network drive or getting a drive mapped to your computer.


Request access to EAB Navigate.


Request new staff Canvas account or temporary faculty Canvas access


Request a desktop, laptop, or tablet for employees and student workers.


Request assistance with emails that have been quarantined.


Services related to the Microsoft Office Suite and 365 products including Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Project, Teams, Visio, Word, etc.


Use this service if you were unable to find what you were looking for in the Knowledge Base, Service Catalog, or by searching using the search box at the top.


Request assistance, report issues, or ask questions regarding Tarleton email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.


Request other hardware including monitors, mice, keyboards, cables, or other.


Request Microsoft 365 add-on licenses for users, including Power Automate, Microsoft 365 Copilot, Power BI Premium, and Planner & Project.


Request support related to the Canvas learning management system


Services related to software and applications not previously mentioned, including but not limited to Chrome, Edge, FileMaker, Firefox, Jaws, Magic, Quickbooks, Quicken, Safari, WebEx, Zoom, etc.