Popular Services

Services related to various Tarleton issued user accounts including requesting a student worker account or vendor account.


Request assistance with DuckTrax


Tarleton Today students or teachers requesting content specific assistance.


Services related to requesting the creation of a shared mailbox, delete a mailbox, or edit access to an existing mailbox.


Request assistance with office phone including add a phone, add or update additional lines, updating contact information for current employee at an existing location, device not working, device hardware or feature changes, or remove a phone.


Services related to office printing including new devices (including leased multifunction copiers), scan to email, moving devices, or device support.


Request computer assistance or report an issue including not turning on, off-domain, security trust relationship, computer running slow, computer crash, blurry monitor, applications crashing, etc.


Request assistance, report issues, or ask questions regarding Tarleton email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.


Use this service if you were unable to find what you were looking for in the Knowledge Base, Service Catalog, or by searching using the search box at the top.


Schedule a course specific exam


Services related to the Microsoft Office Suite and 365 products including Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Project, Teams, Visio, Word, etc.


Request access to an existing department network drive or getting a drive mapped to your computer.


Services and issues related to Degree Works


Services related to creating shared calendars, deleting calendars, or edit shared calendar permissions.


Services related to software and applications not previously mentioned, including but not limited to Chrome, Edge, FileMaker, Firefox, Jaws, Magic, Quickbooks, Quicken, Safari, WebEx, Zoom, etc.


Services related to adjunct, faculty, graduate assistant, staff, student worker, temporary or casual staff, vendor and other account suspension or disabling.


This service is for when you need assistance with any Tarleton Today support. Including cannot login, password reset assistance, welcome email resend, MOU request, etc.


Request assistance with login or password issues


Service and issues related to Administrative Banner


Request a desktop, laptop, or tablet for employees and student workers.


Request assistance with multi-factor authentication such as Microsoft Authenticator


Request support related to the Canvas learning management system


Use this service if a student needs accommodation(s).


Request assistance with instant messaging including Jabber and Microsoft Teams.