Popular Services

Services related to software and applications not previously mentioned, including but not limited to Chrome, Edge, FileMaker, Firefox, Jaws, Magic, Quickbooks, Quicken, Safari, WebEx, Zoom, etc.


Request assistance with office phone including add a phone, add or update additional lines, updating contact information for current employee at an existing location, device not working, device hardware or feature changes, or remove a phone.


Services related to various Tarleton issued user accounts including requesting a student worker account or vendor account.


Services and issues related to Degree Works


Request assistance, report issues, or ask questions regarding Tarleton email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.


Request assistance with DuckTrax


Request computer assistance or report an issue including not turning on, off-domain, security trust relationship, computer running slow, computer crash, blurry monitor, applications crashing, etc.


Services related to office printing including new devices (including leased multifunction copiers), scan to email, moving devices, or device support.


Office moves or office reconnects require coordination between multiple departments. Tarleton IT will coordinate any hardware relocation, telephone transfer or network connectivity change. Campus Operations will assist with moving boxes, and the relocation of desks and other furniture.


Schedule a course specific exam


Services related to adjunct, faculty, graduate assistant, staff, student worker, temporary or casual staff, vendor and other account suspension or disabling.


Services related to requesting the creation of a shared mailbox, delete a mailbox, or edit access to an existing mailbox.


Request a desktop, laptop, or tablet for employees and student workers.


Services related to the Microsoft Office Suite and 365 products including Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Project, Teams, Visio, Word, etc.


Service and issues related to Administrative Banner


Request support related to the Canvas learning management system


Request assistance with emails that have been quarantined.


Use this service if you were unable to find what you were looking for in the Knowledge Base, Service Catalog, or by searching using the search box at the top.


Tarleton Today students or teachers requesting content specific assistance.


Request assistance with multi-factor authentication such as Microsoft Authenticator


VPN

Request service related to the Tarleton VPN client.


Request assistance with classroom and computer lab hardware or technology.


Request access to an existing department network drive or getting a drive mapped to your computer.


Request other hardware including monitors, mice, keyboards, cables, or other.