Popular Services

Services and issues related to Degree Works


Request assistance with office phone including add a phone, add or update additional lines, updating contact information for current employee at an existing location, device not working, device hardware or feature changes, or remove a phone.


Request computer assistance or report an issue including not turning on, off-domain, security trust relationship, computer running slow, computer crash, blurry monitor, applications crashing, etc.


Request assistance, report issues, or ask questions regarding Tarleton email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.


Services related to software and applications not previously mentioned, including but not limited to Chrome, Edge, FileMaker, Firefox, Jaws, Magic, Quickbooks, Quicken, Safari, WebEx, Zoom, etc.


Services related to various Tarleton issued user accounts including requesting a student worker account or vendor account.


Services related to requesting the creation of a shared mailbox, delete a mailbox, or edit access to an existing mailbox.


Services related to office printing including new devices (including leased multifunction copiers), scan to email, moving devices, or device support.


Schedule a course specific exam


Office moves or office reconnects require coordination between multiple departments. Tarleton IT will coordinate any hardware relocation, telephone transfer or network connectivity change. Campus Operations will assist with moving boxes, and the relocation of desks and other furniture.


Services related to adjunct, faculty, graduate assistant, staff, student worker, temporary or casual staff, vendor and other account suspension or disabling.


Request assistance with DuckTrax


VPN

Request service related to the Tarleton VPN client.


Service and issues related to Administrative Banner


Request a desktop, laptop, or tablet for employees and student workers.


Request access to an existing department network drive or getting a drive mapped to your computer.


Services related to the Microsoft Office Suite and 365 products including Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Project, Teams, Visio, Word, etc.


Request support related to the Canvas learning management system


Request assistance with classroom and computer lab hardware or technology.


Request assistance with login or password issues


Services related to the installation or support of Adobe Creative Cloud products including Acrobat, Illustrator, Photoshop, InDesign and more.


Request assistance with VMWare Horizon desktop client and HTML (browser) access


Report issues related to the Tarleton wireless networks including Tarleton-WiFi, Tarleton-Visitors, Tarleton-IoT, and eduroam.


Request Banner access for faculty, staff and student workers.


Request assistance with your existing FAMIS connection.