Popular Services
Request assistance with office phone including add a phone, add or update additional lines, updating contact information for current employee at an existing location, device not working, device hardware or feature changes, or remove a phone.
Services related to software and applications not previously mentioned, including but not limited to Chrome, Edge, FileMaker, Firefox, Jaws, Magic, Quickbooks, Quicken, Safari, WebEx, Zoom, etc.
Request new staff Canvas account or temporary faculty Canvas access
Services related to requesting the creation of a shared mailbox, delete a mailbox, or edit access to an existing mailbox.
Request computer assistance or report an issue including not turning on, off-domain, security trust relationship, computer running slow, computer crash, blurry monitor, applications crashing, etc.
Request support related to the Canvas learning management system
Services related to office printing including new devices (including leased multifunction copiers), scan to email, moving devices, or device support.
Office moves or office reconnects require coordination between multiple departments. Tarleton IT will coordinate any hardware relocation, telephone transfer or network connectivity change. Campus Operations will assist with moving boxes, and the relocation of desks and other furniture.
Services related to various Tarleton issued user accounts including requesting a student worker account or vendor account.
Services related to adjunct, faculty, graduate assistant, staff, student worker, temporary or casual staff, vendor and other account suspension or disabling.
Request creation of new Canvas Community, Development, or Sandbox shell
Request a desktop, laptop, or tablet for employees and student workers.
Services related to creating shared calendars, deleting calendars, or edit shared calendar permissions.
Request assistance, report issues, or ask questions regarding Tarleton email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Order supplies for a Managed Print device. Use this option to request paper, toner, or staples for printers, copiers, or multi-function devices.
Request access to an existing department network drive or getting a drive mapped to your computer.
Use this service if you were unable to find what you were looking for in the Knowledge Base, Service Catalog, or by searching using the search box at the top.
Request assistance with multi-factor authentication such as Microsoft Authenticator
Request installation of instructional software on classroom or lab computers. Minimum 2-week lead time required.