Popular Services
Request computer assistance or report an issue including not turning on, off-domain, security trust relationship, computer running slow, computer crash, blurry monitor, applications crashing, etc.
Services related to requesting the creation of a shared mailbox, delete a mailbox, or edit access to an existing mailbox.
Services related to software and applications not previously mentioned, including but not limited to Chrome, Edge, FileMaker, Firefox, Jaws, Magic, Quickbooks, Quicken, Safari, WebEx, Zoom, etc.
Request assistance with office phone including add a phone, add or update additional lines, updating contact information for current employee at an existing location, device not working, device hardware or feature changes, or remove a phone.
Services related to adjunct, faculty, graduate assistant, staff, student worker, temporary or casual staff, vendor and other account suspension or disabling.
Request access to an existing department network drive or getting a drive mapped to your computer.
Request assistance, report issues, or ask questions regarding Tarleton email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Services related to various Tarleton issued user accounts including requesting a student worker account or vendor account.
Request support related to the Canvas learning management system
Request creation of new Canvas Community, Development, or Sandbox shell
Services related to office printing including new devices (including leased multifunction copiers), scan to email, moving devices, or device support.
Office moves or office reconnects require coordination between multiple departments. Tarleton IT will coordinate any hardware relocation, telephone transfer or network connectivity change. Campus Operations will assist with moving boxes, and the relocation of desks and other furniture.
Use this service if you were unable to find what you were looking for in the Knowledge Base, Service Catalog, or by searching using the search box at the top.
Request assistance with VMWare Horizon desktop client and HTML (browser) access
Request access to systems like Salesforce, SMS Magic, Form Assembly, Demand Tools, TargetX Insights, TargetX Print
Services related to the Microsoft Office Suite and 365 products including Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Project, Teams, Visio, Word, etc.
Request a desktop, laptop, or tablet for employees and student workers.
Request assistance with multi-factor authentication such as Microsoft Authenticator
Services related to the installation or support of Adobe Creative Cloud products including Acrobat, Illustrator, Photoshop, InDesign and more.
Request access to Kuali Build as an Application Developer. This role allows you to create and manage forms and workflows for your department. Developers are expected to follow university guidelines, maintain data accuracy, and ensure workflows are sustainable.