Getting Started with the ITS Service Desk

Guides for using the Knowledge Base, Service Catalog, etc. on the site and articles linking to popular resources for students, faculty, and staff.

Articles (5)

How do I use the Knowledge Base to find answers and solutions?

The Knowledge Base is a great resource for finding answers to common questions, self-help guides and instructions for common tasks, and frequently requested information.

How do I use the Service Catalog to submit a service request, report an issue, or submit a ticket?

This article is a how to guide submit a ticket using our new ITS Service Desk.

How do I search for a Knowledge Base article or Service?

Take advantage of the search option to find Knowledge Base articles and Services.